Or you can just paste the full report in a comment here.Plugin's version string consists of two parts - version of Octane core integrated into this version of plugin, and the version of the plugin itself. Then click the 'Save all information' button button at the bottom & save the DxDiag.txt file.Ĭan you paste all information from the DxDiag text file onto pastebin or similar:

Wait until the green progress bar shows all the information has loaded.

Left click on the 'dxdiag Run command' option to launch the DirectX diagnostic tool. In the bottom search box, type in dxdiag - you should see a 'dxdiag Run command' option at the top like this: Presuming you are Windows 10, right click the windows start button bottom left of the tool bar & choose the 'Search' option to open Cortana. Ugh, I think your notebook probably has locked OEM drivers, which complicates things.Ĭan you give us the exact model number of your laptop?Ĭan you also get a dxdiag report of your system - this will show exactly which processor/intel chip & driver version you currently have. and my intel driver version is 21.I look for updates and nothing. I'm having this problem too, I'm on an ENVY HP convertible notebook, please this is so annoying SOMEONE FIX THIS!!!!, non of the drivers suggested work for me. Once you get into fullscreen mode & can access the top menu bar of the viewer, go to Help -> About Firestorm, click the 'Copy to clipboard' button & paste all your system information in here. Note that this bug will make the click area a bit too low, so to select that option you will need to click slightly underneath it. If it won't as a workaround for now, on Firestorm, open Preferences with CTRL+P, Graphics -> General, tick 'FullScreen mode' & relog. If this driver will run on your system, it will fix the problem:

The latest intel driver actually has a fix for this bug, but whether you can update to the fixed driver version depends on whether you have locked OEM drivers & what your graphics chip is - some older intel 'cards' cannot update to the fixed driver version. How to fix it depends on which graphics chip you have & whether the laptop has locked OEM drivers.ĭo you happen to have an HP laptop? HP have forced a graphics driver update recently which unfortunately updated to the buggy driver version. causes viewer screen to be too large, top menu bar missing & click area ~1cm too low I suspect it's this bug: BUG-100858 - Latest Intel graphics driver 21.

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